Help & Customer Service
- Shipping & Delivery
- Expedited Shipping Options
- International Orders
- How to Order
- Payment Methods
- Return Policy
Shipping & Delivery
Orders are typically processed and shipped within 1-2 business days. We generally use UPS or USPS for standard shipping methods depending on what is ordered and the destination. Once an order is shipped, please allow an additional 2-5 business days for arrival. We will notify you of any exception that may cause a delivery delay within 1 day of your purchase.
The shipping cost for your order can be seen in the shopping cart and during the order review prior to checkout. No post-payment shipping charges will ever be applied. An email confirmation is provided upon shipment of all orders.
We offer FREE Shipping on tools and many other products on orders over $75 shipping within the continental United States. If an item is eligible for free shipping, this will be noted in the product description. If your order also contains one or more non-eligible items, shipping will ONLY be charged for non-eligible items on standard shipping methods.
Delivery to Alaska, Hawaii and U.S. Territories
We offer both USPS Priority Mail and UPS shipping methods. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply.
Click here to view an estimated Ground Time-In-Transit Map.
Need to rush an order? We offer faster shipping with Overnight and Two-Day delivery options. Expedited orders placed online receive higher priority and will typically ship within 24 hours or by the end of the next business day. Most expedited orders placed before 12pm CST Mon-Fri will be shipped the same day. Please note that delivery estimates provided are in business days and do not include weekends (For example, an order placed before noon on Friday with overnight shipping will deliver on Monday).
We recommend calling us at (866) 634-1189 to order if you require guaranteed delivery by a specific date. Although generally accurate, delivery estimates provided for online orders are not guaranteed. In the unlikely event that we are unable to ship a rush order within 1 business day, you will be contacted by phone or email. You will have the option to cancel or make any changes to your order.
We Ship Worldwide!
We can ship nearly anywhere in the world including all of Canada, Europe, Australia and New Zealand. We currently offer a variety of options including USPS Priority Mail, Flat-Rate Mail and UPS shipping services. A shipping quote for most orders can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply. Please contact us if you need assistance with a shipping quote.
All prices shown are in USD. We are not responsible for the payment of duties and taxes that may be applied to international shipments.
How to Order
Placing an order with Tools4Flooring.com is easy. An account is not required to place an order. If this is your first purchase, you may open a new account OR proceed directly to checkout. An account allows you to keep track of your orders online and will keep your address information securely stored for a quicker checkout process. We do not store payment information.
All customers will receive a printable order invoice via email immediately after the transaction has been completed.
Here are the steps you need to follow to place an online order. If you have any problems when following these steps, please contact us.
1. Find the Items You Want
2. Add the Items to Your Shopping Cart
3. Proceed to Checkout
4. Sign In / Create a New Account / Purchase without Account
5. Enter a Shipping Address
6. Choose a Shipping Method
7. Provide Payment Information
8. Review and Submit Your Order
9 .Receive Email Order Confirmation and Shipping Details
We also accept orders by phone:
Toll-Free: (866) 634-1189 (US and Canada) Phone: (314) 874-0640 · M-F 8 AM - 4:30 PM CST
You may also submit an order by fax at (314) 344-5010 or email at email@example.com
We do require payment prior to shipment of purchase orders.
Method #1: Credit Cards/Debit Cards - Visa, MasterCard, American Express and Disover
All information is protected by SSL encryption to ensure your privacy.
Method #2: We support PayPal, a secure 3rd party payment processor. With PayPal, you may complete the purchase with any major credit card, funds from a PayPal account or an e-check. A PayPal account is not required to use this service.
Method #3: Check / Money Order- There will be instructions during checkout for sending in a check or money order. If you pay by check, we will wait for the funds to clear before shipping your order.
Method #4: Bank Wire Transfer - Bank-to-bank wire transfer is considered the safest international payment method. Please contact us to setup a wire transfer.
Method #5: Financing through Direct Capital
Tools4Flooring.com is aligned with Direct Capital to fulfill your equipment leasing needs. Acquire equipment fast. Instant Approvals. No hassles. Low monthly payments. Financing up to $750,000. Programs for all credit types. For more detailed information, please follow the link below or contact Finance Manager Timothy Bonagura (603) 766-9307 or TBonagura@directcapital.com
Get Started. Click Here to Apply Now
Tools4Flooring.com is required to collect sales tax on orders shipped to destinations in the states of Illinois, Indiana, Iowa, Missouri and Wisconsin. If applicable, the appropriate charges will be applied and displayed in the shopping cart and order review prior to checkout. We do not collect sales or use tax in other states.
If you qualify for tax exemption status, please supply us with a copy of your state resale certificate, tax exemption certificate or other proof of tax exemption for your state. You may send a copy of your tax exempt certificate to (314) 344-5010 or scan and email to firstname.lastname@example.org - Upon approval, you will be able to place orders free of tax.
Returns and Refund Policy
We strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by filling out the online contact form available on our Contact Us page or by calling toll-free (866) 634-1189. Please have the order number ready when requesting a return. A return authorization number is required for processing any return shipment.
Our return policies are as follows:
- We offer a 30 day return policy. Items must be returned in the original packaging and show no signs of use to qualify for a refund or store credit. Tools 4 Flooring is not responsible for the return freight. A 20% restocking fee will be applied. We can not accept any returns or exchanges on pre-cut moldings or special order items. If a molding must be pre-cut prior to shipment, this will be indicated on the product information page.
- We apologize for the inconvenience if your order arrives damaged or with defective items. We will send a replacement or issue a refund for the product and shipping charges. Please contact a customer service representative immediately if you have received a damaged or defective item.
- We back all manufacturer warranties. All products are packaged with warranty and service information if applicable. We encourage our customers to read this information carefully and fill out the product warranty as soon as possible. Goods will be repaired under the terms of the manufacturer warranty.
UPS reserves the right to either leave a package or request a signature at the delivery driver's discretion. If you require a "Signature Only" delivery, please contact us prior to placing your order. If "Signature Only" is not requested and proof of delivery is obtained, we are not responsible for missing packages.
If you have any questions regarding our return policy, please feel free to fill out our online contact form or call us toll-free at (866) 634-1189.