Customer Service

• Shipping Policy
• Expedited Shipping Services
• International Orders
• How to Order
• Payment Methods
• Returns Policy

Shipping Policy

We offer FREE UPS Ground shipping on orders $50 and over (some restrictions apply).
* To qualify for free shipping, place at least $50 of eligible products in your shopping cart.
* If an item qualifies for free shipping, this will be noted in the product description.
* If your order also contains one or more ineligible items, you will incur a freight charge.
* Applies to orders shipping within the 48 contiguous United States.

Most orders ship within 1-2 business days. Please allow an additional 2-5 days for standard UPS Ground delivery. If there is an exception with your order, you are guaranteed notification within 1 business day.

A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. No post-payment shipping charges will ever be applied. An email confirmation is provided upon shipment of all orders.

Click here to view an estimated Ground Time-In-Transit Map.

Need to expedite an order? Call us toll-free at 866-634-1189 or fill out our contact form to schedule a Rush delivery.

Delivery to Alaska, Hawaii and U.S. Territories
We offer both USPS Priority Mail and UPS shipping methods. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply.

International Orders

Delivery to Canada
We fulfill Canadian orders online and offer both USPS Priority Mail and UPS shipping methods. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. If you select UPS Canada Standard, you will be responsible for brokerage fees upon receipt. Additional lead times may apply. Please contact us if you need assistance with a freight quote.

International Delivery
We ship worldwide. A shipping quote for most lightweight orders can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply. Please contact us if you need assistance with a freight quote.

We are not responsible for the payment of duties and taxes that may be applied to international shipments.

How to Order

Placing an order with Tools4Flooring.com is easy. An account is not required to place an order. If this is your first purchase, you may open a new account OR proceed directly to checkout. An account allows you to keep track of your orders online and will keep your address information securely stored for a quicker checkout process. We do not store payment information.

All customers will receive a printable order invoice via email immediately after the transaction has been completed.

Here are the steps you need to follow to place an online order. If you have any problems when following these steps, please contact us.

1. Find the Items You Want
2. Add the Items to Your Shopping Cart
3. Proceed to Checkout
4. Sign In / Create a New Account / Purchase without Account
5. Enter a Shipping Address
6. Choose a Shipping Method
7. Provide Payment Information
8. Review and Submit Your Order
9 .Receive Email Order Confirmation and Shipping Details

We also accept orders by phone:
Toll-Free: (866) 634-1189 (US and Canada) Phone: (314) 874-0640 · M-F 8 AM - 4:30 PM CST

You may also submit an order by fax at (314) 344-8130 or email at sales@tools4flooring.com
We do require payment prior to shipment of purchase orders.

Payment Methods

Method #1: Credit Cards/Debit Cards - Visa, MasterCard, American Express and Disover
All information is protected by SSL encryption to ensure your privacy.

Method #2: We support PayPal, a secure 3rd party payment processor. With PayPal, you may complete the purchase with any major credit card, funds from a PayPal account or an e-check. A PayPal account is not required to use this service.

Method #3: Check / Money Order- There will be instructions during checkout for sending in a check or money order. If you pay by check, we will wait for the funds to clear before shipping your order.

Method #4: Bank Wire Transfer - Bank-to-bank wire transfer is considered the safest international payment method. Please contact us to setup a wire transfer.

Method #5: Leasing through Direct Capital
Tools4Flooring.com is aligned with Direct Capital to fulfill your equipment leasing needs. Acquire equipment fast. Instant Approvals. No hassles. Low monthly payments. Financing up to $750,000. Programs for all credit types. For more detailed information, please follow the link below or contact Finance Manager Laura Anderson at (603) 766-9340 or LAnderson@directcapital.com

Get Started. Click Here to Apply Now

Sales Tax

Items sold by Tools4Flooring.com and shipped to destinations in the state of Missouri are subject to sales tax. If applicable, tax will be applied and displayed in the Shopping Cart and order review prior to checkout.

Orders shipped to destinations outside of Missouri are exempt from sales tax.

Returns and Refund Policy

We strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by filling out the online contact form available on our Contact Us page or by calling toll-free (866) 634-1189. Please have the order number ready when requesting a return. A return authorization number is required for processing any return shipment.

Our return policies are as follows:

• We offer a 30 day return policy. Items must be returned in the original packaging and show no signs of use to qualify for a refund or store credit. Tools 4 Flooring is not responsible for the return freight. A 20% restocking fee will be applied. We can not accept any returns or exchanges on pre-cut moldings or special order items. If a molding must be pre-cut prior to shipment, this will be indicated on the product information page.
• We apologize for the inconvenience if your order arrives damaged or with defective items. We will send a replacement or issue a refund for the product and shipping charges. Please contact a customer service representative immediately if you have received a damaged or defective item.
• We back all manufacturer warranties. All products are packaged with warranty and service information if applicable. We encourage our customers to read this information carefully and fill out the product warranty as soon as possible. Goods will be repaired under the terms of the manufacturer warranty.

UPS reserves the right to either leave a package or request a signature at the delivery driver's discretion. If you require a "Signature Only" delivery, please contact us prior to placing your order. If "Signature Only" is not requested and proof of delivery is obtained, we are not responsible for missing packages.

If you have any questions regarding our return policy, please feel free to fill out our online contact form or call us toll-free at (866) 634-1189.