Refund policy

Returns and Replacements

  • Returns must be accompanied by an RMA (Return Merchandise Authorization) number
  • Returns must be received in new condition with the original packaging and accessories to be eligible for a refund
  • Returns must be initiated within 30 days of receipt
  • The following items are non-refundable and ineligible for returns:
    - Special order items
    - Pre-cut materials (transitions, sheet membranes, etc.)
    - Shelf life items (adhesive, solvents, caulking, etc.)
  • Refunds will be credited back to the original method of payment
  • Original shipping costs are non-refundable (including expedited shipping and international orders)
  • Shipping costs associated with any return will typically be the responsibility of the customer (excluding defective or damaged items)
  • Once an order has been processed, if you choose to cancel at this stage—prior to shipment—a 5% processing fee will be applied to your refund.

What do I do if my shipment was damaged or received with a shortage?

Please report any shipping related issues to sales@tools4flooring.com within 48 hours of receiving your order. Include photos or videos of the item(s) in question in their original packaging. Our team will review all incidents and remedy them at no expense to you. Reports after 48 hours, no documentation, and/or no original packaging may be subject to partial or no compensation.

Return Instructions

Please contact us for an RMA (Returned Merchandise Authorization) to initiate any return. You may contact us by using our online contact form or emailing us at sales@tools4flooring.com. When requesting a return, please provide us with your order number, a picture of the goods, and reason(s) for return and whether you wish to exchange the item(s) or receive a refund. A return authorization number is required for processing any return shipment.

If any merchandise received is damaged or defective, we will fully cover the costs of shipping and provide you with a prepaid return label. Otherwise, you would be responsible for the return shipping costs.

Please allow 3 to 5 days for Tools4Flooring to process your refund or exchange upon receipt of returned merchandise. We reserve the right to apply a restocking fee of up to 25% or reject a return if it does not meet the conditions outlined here in our returns policy.